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Job details
The Data Analyst is responsible for analyzing IVR performance and caller behavior data to identify trends, uncover issues, and provide actionable insights that improve the overall caller experience.
Requirements
Strong experience analyzing data from IVR or contact center environmentsFamiliarity with IVR platforms and call flow conceptsUnderstanding of UX or customer experience design principles3+ years of experience in data analysisStrong proficiency in SQLStrong experience with Excel for data analysis and reportingExperience designing and developing reports in TableauSolid analytical and problem-solving skillsStrong communication skills
Benefits
Competitive pay and
benefits
Health insuranceLanguage coursesRe
location
program.
Requirements
Strong experience analyzing data from IVR or contact center environmentsFamiliarity with IVR platforms and call flow conceptsUnderstanding of UX or customer experience design principles3+ years of experience in data analysisStrong proficiency in SQLStrong experience with Excel for data analysis and reportingExperience designing and developing reports in TableauSolid analytical and problem-solving skillsStrong communication skills
Benefits
Competitive pay and
benefits
Health insuranceLanguage coursesRe
location
program.
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The company
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Miratech Ukraine
